appoint a controlled material petty officer (CMPO) to handle  these  responsibilities  in  the  work  center.  After training, that person will inspect, segregate, stow, and issue controlled material in the work center. SHOP CRAFTSMEN Shop craftsmen are not normally trained in specific QA functions as are the key QA people. Still, they must do their work under QA guidelines if they apply. They will work closely with their shop supervisors and QA inspectors to be sure the work is done according to QA guidelines and procedures. QUALITY ASSURANCE TRAINING AND QUALIFICATION The following paragraphs cover the responsibilities for training as well as training and qualifications of key QA  personnel  and  others  with  less  specific  QA responsibilities. THE  QUALITY  ASSURANCE  OFFICER The  QAO  coordinates  the  ship’s  QA  training program and makes sure it is an integral part of the ship’s overall  training  program.  The  QAO  qualifies  key personnel  to  serve  in  their  collateral  duty  QA  positions. THE DIVISION OFFICER Division   officers   ensure   that   their   divisional personnel  are  trained  and  qualified  in  the  QA  processes and that they maintain those qualifications. QUALITY  ASSURANCE  COORDINATORS QACs  are  senior  petty  officers  who  have  been properly qualified according to the QA manual. They help  train  all  SQCIs  and  CMPOs  and  ensure  their recertification  when  necessary.  QACs  also  administer written  examinations  to  prospective  SQCIs  and  to SQCIs  who  require  recertification. SHIP QUALITY CONTROL INSPECTORS The QAO interviews SQCIs to determine general knowledge of QA and attitude toward the QA discipline. If they are accepted, the QAO and QAC will qualify them in the requirements set forth in the QA manual and the  command’s  QC  requirements.  Qualifications include   formal   instruction   and   OJT,   a   written examination  on  general  requirements,  and  may  include a practical examination on specific requirements in the SQCI’s  specialty  and  in  knowledge  of  records,  reports, and filing. The shop qualification program course for SQCIs  will  answer  this  requirement. CONTROLLED  MATERIAL  PETTY OFFICERS On ships with level I systems, the QAO interviews E-4  and  E-5  petty  officers  as  prospective  CMPOs.  For those who pass the interviews, the QAO and QAC will train and qualify them as CMPOs. This includes written tests to be sure they are familiar with controlled material requirements as outlined in the QA manual and material identification control (MIC) manual. OPERATION OF A QUALITY ASSURANCE  PROGRAM An  effective,  ongoing  QA  program  is  an  all-hands effort. It takes the cooperation of all shop personnel to make the program work. As a key group supervisor, you will be responsible for keeping the program rolling. PERSONNEL ORIENTATION One of your first steps is to get the support of your personnel.  Some  of  them  will  oppose  the  program  but that is usually true of any new approach. The best way to  overcome  opposition  is  to  show  them  how  an effective  QA  program  will  help  them  personally. Explain  how  it  will  eliminate  or  reduce  premature failures  in  repaired  units  and  introduce  high-reliability repairs. These improvements will reduce the workload, lower  frustration,  and  improve  the  shop’s  or  work group’s  reputation. QUALITY ASSURANCE TERMS AND DEFINITIONS You need to talk to your personnel about QA in terms they understand. Use words and phrases that suggest quality, and relate them to familiar programs. This should improve the clarity in your communication with them about QA. To do this, you need to understand the  terms  frequently  used  throughout  the  QA  program. Each TYCOM’s QA manual and MIL-STD-109 has a complete list of these terms. We have listed the ones used most frequently in the next paragraphs, and we will discuss  the  more  important  ones  in  more  detail following the list. Quality assurance:  A system that ensures that materials, data, supplies, and services conform to 8-4